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As times change, the way we build and conduct business must evolve in order for us to remain competitive.

Shifting focus to a more collaborative style when identifying customer needs, where upper management and employees share in decision-making responsibilities, is how businesses can fuel innovation and growth into the future.

Businesses that are close to their customers can more effectively serve their needs by making decisions that preserve these relationships and create new ones.

Developing a leadership team that serves its employees and customers, as well as the community is vital to our collective success.

Rather than the typical top-down approach to organizational structure, the focus should be placed on individuals. Emphasizing core values that build a foundation of serving and empowering a company’s employees first, encourages innovation and the development of effective leaders.

“The unique quality we call empathy will become ever more valuable in a world where the torrent of technology will disrupt the status quo like never before.”
Satya Nadella, CEO, Microsoft